IT Engineer with 8 years experience in IT and over 4 years experience working for law firms. I am excited to talk about anything HomeLab, Linux, Automation, Machine Learning, or 3D printing. I am a volunteer robotics coach and avid maker. I thrive on variety and problem solving.
Education
Saint Leo University
Bachelor of Science - BS, Computer Science · (2018)
Experience
Holland & Knight LLP
ServiceNow Developer
May 2024 - Present
Designed and developed advanced ServiceNow applications using JavaScript.
Automated CI/CD workflows for ServiceNow applications leveraging Python, Azure Pipelines, and GitHub Actions, reducing deployment times and ensuring reliability.
Established and enforced SDLC policies and procedures, driving consistency and efficiency in software development practices.
Integrated large language model (LLM) workflows into documentation and planning processes, enhancing collaboration and innovation.
Partnered with the cybersecurity team to automate vulnerability management and incident response activities, improving security response times.
Initiated and led the migration of on-premises ServiceNow MID servers to containerized environments in AWS using Docker, streamlining infrastructure management.
Developed RPA testing frameworks to ensure robust quality assurance for ServiceNow applications.
Developed Python scripts to streamline security operations, automate dashboard tasks, and generate tailored reports by integrating with diverse security tool APIs.
Established a Python-based automation framework leveraging GitHub Actions runners and a centralized dashboard, enhancing operational efficiency and agility.
Implemented automated host discovery and tagging mechanisms, incorporating RPA functions where API access was unavailable.
Constructed a robust policy management database using ObsidianMD and DataviewJS, featuring approval tracking and HTML wiki export functionalities to uphold regulatory compliance.
Crafted incident response playbooks based on CISA guidelines, participated in regulatory audits, provided strategic counsel for IT governance, conducted comprehensive vulnerability assessments, and actively contributed to incident response initiatives.
Proactively monitored security event feeds and swiftly responded to incidents, including alerts from Microsoft Defender for Endpoint, vulnerability management system, and email filtering system, ensuring data integrity and confidentiality.
Led initiatives to research, configure, and deploy cutting-edge security solutions to fortify the firm's cyber defenses and protect sensitive information.
Collaborated with the team to develop incident response workflows and playbooks using ServiceNow SIR, ensuring rapid and effective response to security incidents in alignment with CISA guidelines and other legal requirements and industry standards.
Skills: DLP · Vulnerability Assessment · Cyber-security · Incident Response · Proofpoint · Carbon Black · ServiceNow · Microsoft Defender for Endpoint · Microsoft Power Automate · Powershell
IT Security Specialist
January 2020 - February 2021 (1 year 2 months)
Executed all responsibilities of an IT Security Analyst in a junior capacity, including monitoring security event feeds, responding to incidents, and contributing to the development of incident response workflows.
Additionally, assumed the role of security practices trainer for the IT Helpdesk, providing comprehensive training and guidance on security protocols and best practices to ensure adherence to industry standards and regulatory requirements.
Skills: DLP · Vulnerability Assessment · Cyber-security · Incident Response · Proofpoint · Carbon Black · ServiceNow · Microsoft Defender for Endpoint · Microsoft Power Automate · Powershell
IT Help Desk Lead
July 2019 - January 2020 (7 months)
Manage escalated tickets, access control, and streamline new user onboarding processes to ensure seamless operation of IT systems.
Developed PowerShell scripts to automate recurring tasks, increasing efficiency and reducing manual workload.
Dedicate one day per week to provide supplemental support to the IT Security department, contributing to ongoing projects and special initiatives.
Skills: Citrix Workspace · Citrix Products · Powershell · Remote Desktop · Desktop Virtualization · Virtualization · Incident Response · Microsoft Office · Active Directory · System Center Configuration Manager (SCCM)
IT Support Specialist
August 2018 - July 2019 (1 year)
Provided comprehensive support for a Windows environment, leveraging tools such as Active Directory, SCCM, Exchange, and the ServiceNow ticketing system to ensure seamless operations.
Automated user change tasks using PowerShell, enhancing efficiency and reducing manual workload.
Offered daily assistance and troubleshooting for Microsoft Office, Citrix remote desktop solutions, and the iManage DMS across both Windows and MacOS platforms, ensuring optimal performance and user experience.
Enrolled and provided support for mobile devices through IBM MaaS360, maintaining security and compliance standards for mobile device management.
Skills: Citrix Workspace · Citrix Products · Powershell · Remote Desktop · Desktop Virtualization · Virtualization · Incident Response · Microsoft Office · Active Directory · System Center Configuration Manager (SCCM)
Trial Consulting Services
Trial Consultant
November 2017 - May 2018 (7 months)
Oversaw the management of office workstations, trial laptops, and a file server, ensuring optimal functionality and security.
Conducted a comprehensive software licensing audit and implemented a new hardware inventory database to facilitate efficient asset management.
Led daily operations encompassing technical support, exhibit database creation and management, and video editing, maintaining seamless workflow and productivity.
Dedicated significant time to engage with clients, gaining insights into their requirements, and delivering tailored solutions to meet their needs effectively.
Skills: Windows · Synology · TrialDirector · Adobe Photoshop · Presentation Skills · Mac · Nmap
Saint Leo University
2 years 10 months
Information Security Intern
December 2016 - April 2017 (5 months)
Participated in various network security, content filtering, and digital forensics operations during my tenure as an InfoSec intern.
Acquired hands-on experience with Nessus and Palo Alto, contributing to network audits and gaining proficiency with OpenVAS, Snort, and Kali Linux.
Engaged in initiatives to educate faculty and staff on information security best practices, including responding to genuine phishing attacks and conducting simulated phishing tests.
Skills: Tenable Nessus · OpenVAS · Snort · Mac · Linux · Kali Linux
Student Technician
June 2016 - April 2017 (11 months)
Managed the setup, deployment, and maintenance of university assets for University Technology Services.
Provided frontline technical support and customer service, troubleshooting university computers, mobile devices, and networking equipment for students, faculty, and staff.
Contributed to the imaging of student machines via a PXE server and installation of network equipment in student housing.
Skills: Windows · Mac · Computer Hardware Troubleshooting · Active Directory · Customer Service